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Refund policy
- We gladly accept returns, exchanges or replacement of ONLY unused merchandise, within 7 days from the date of delivery.
- Please ensure you record a video of unboxing your package to claim any manufacturing defects or missing products.
- Products purchased during FLASH SALES or FINAL SALES (like BBIG, B2G1, Under 1999, festive sales) can only be replaced or exchanged.
- If the product is missing or if the product received is either damaged or has a manufacturing defect, contact the Customer Service at support@shopitti.in within 48 hours of delivery and the pick-up/delivery of the products will be taken care of by itti, the return process generally takes 7-10 days.
- We do not accept cancellation once the order is placed and payment is received.
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